Meet Our Staff

Heather joined Rozon Insurance in 2022 as Quality Assurance Specialist with our Commercial Lines Department. In April 2024, she transitioned into a Broker Support Specialist (Commercial) role where she splits her time between Cornwall and Lancaster. She recently completed her RIBO license and the Insurance Broker Commercial Account Management program at Humber. She looks forward to transitioning to her role in the commercial department. Heather is a proud Glengarrian having been born and raised here. She grew up on her family’s dairy farm with her parents and four younger siblings. She’s also a fantastic fiddle player and has played with multiple Celtic bands in the area including Stewart’s Glenn, and the Brigadoons, among others. In fact, she is a member of a new group that is about to hit the Glengarry stage this year – Triple Distilled. Apart from work and fiddling, Heather keeps busy playing sports such as basketball and soccer. She enjoys travelling and reading in her spare time.

Jen is originally from England and she moved to Canada in 2015. Jen and her family spent five years in Nova Scotia; and have since relocated to Ontario in 2020. Jen previously worked in the life insurance industry; she is very much looking forward to this new challenge and learning your businesses’ needs. Jen is the proud mother of three boys (they keep her on her toes!). In her spare time, she enjoys spending time with her family and watching soccer.

Jeremy is a Registered Insurance Broker and has been with Rozon Insurance Brokers Ltd. in the commercial department since 2011. Jeremy also recently received his CAIB designation. Jeremy enjoys spending time with his wife and their two children. He also enjoys hockey, golf and traveling.

Karen is a Registered Insurance Broker and has been with Rozon Insurance Brokers Ltd. since April 2005. Karen has also achieved her CAIB designation. Other interests include running, reading and gardening. Karen recently completed the Ottawa Half Marathon (21.1km). Karen is also involved in fund raising initiatives with the Kidney Association.

Lloyd is part of the third generation to work in the family business. Having officially joined the office in June of 2023, Lloyd grew up watching and learning from his dad Todd. After completing a business degree from Bishop’s University, Lloyd decided the insurance field was where his interest lay and he chose to pursue it as a career. In his spare time, Lloyd can be found on the golf course, fishing, hunting and spending time with his black Labrador, Hamish.

Lynne Papineau has been in the insurance industry since 1979 and with Rozon since 1994. Her extensive experience is complimented by her dedication to continuing education. Lynne strongly believes that one of the most important keys to success is remaining current with respect to new products in our ever-changing industry so that she can provide the best advice and service to our clients; a role she thoroughly enjoys. Lynne also enjoys gardening, travelling and spending time with her grandchildren.

Rob has over 12 years in the insurance industry in Quebec and joined Rozon Insurance Brokers Ltd. in 2020. He has extended his abilities by obtaining his Ontario RIBO license to work with both Ontario and Quebec clients to provide the best possible service and product knowledge. Rob has recently transferred from the Personal Lines department at Rozon to the Commercial team and looks forward to continuing to serve his clients in this new capacity.  Rob’s other interests are spending time with his family, especially his grandkids, and he can often be found at one of our local golf courses.

Scott rejoined Rozon Insurance Brokers in February of 2022, having previously been with the organization for 13 years.  Scott has worked in the insurance and financial services industry since 1998 and brings with him a wealth of customer satisfaction & leadership experience.  He successfully achieved his CAIB designation in 2013.  Customer retention and relationship management are areas of skill and focus for Scott and he enjoys serving & working closely with his commercial and agricultural customers.  He is a proud resident of the county of Glengarry & an active volunteer in his community serving on the Board of Directors at the Maxville Manor and as the lead drummer with the Quigley Highlanders Pipes & Drums.  He enjoys music, travel & sports of all kinds, especially curling, skiing & soccer.  When not at work, he enjoys spending quality time with his wife, Julia, and their two beautiful girls, Olivia & Grace.